NetMoneyLab ยท Oct 21, 2026
Bottom line: setting up a greeting, an away message and quick replies takes about 15 minutes and costs nothing in the free app. They always send the same text and cannot read what the customer wrote.
According to the official WhatsApp Business features page, the free app includes three tools:
Menus differ between iPhone and Android and change with app versions, so treat the names below as a guide.
Guides say it is sent when a customer writes for the first time or comes back after a long gap, with 14 days of inactivity cited by Wati.
Keep them short and useful. In our view, the best ones say who you are, what the customer can ask and when to expect an answer.
An auto reply only helps if customers reach you. For a local business, the usual path is Google search: people look up the shop and see the profile, phone number and reviews.
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