NetMoneyLab · Oct 24, 2026
Bottom line: if you do not state a shipping time, you need a reasonable basis to ship within 30 days of a properly completed order. If you cannot, you must send a delay notice with a cancel-and-refund option.
Advertised shipping times have to be reasonable.
First decide whether you can ship at all. If not, cancel and refund promptly.
The FTC lists several situations. You have to cancel and promptly refund when:
This is our own illustration. Say you sell a custom print for $60 plus $8 shipping, and you did not state a ship date.
Some sales are exempt: serial subscriptions after the first compliant shipment, seeds and growing plants, collect-on-delivery orders, and services such as photo finishing, among others in…
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